Use case: Customer success

Know which accounts need attention before they ask for help.

Customer success teams use Hymetry to connect account health, user activity, adoption breadth, page usage, and session evidence, so every follow-up is grounded in what customers actually do.

Explore account signals See how it works

Account behavior, health signal, evidence, and recommended action stay connected.

Accounts42

Risk signals8

Expansion gaps11

Active users1,284

Account	Signal	Evidence	Recommended action
Edgewater Labs	Account risk	18 at-risk users, adoption concentrated in 2 areas	Check at-risk users
OpusGate Digital	Expansion	Strong activity, no Reporting adoption	Introduce Reporting workflow
HelixBio	Healthy	Power user momentum, broad page usage	Validate power users
Northstar Works	Onboarding gap	Setup activity started, integrations incomplete	Review setup activity

BehaviorUsage, pages, users, visits

SignalRisk, adoption gap, expansion

EvidenceSource metrics and sessions

ActionNext review step for the CSM

Account health overview

See account health before the next check-in.

Hymetry surfaces account health from actual product usage: active users, adoption breadth, engagement, user health, page usage, and recent movement.

Edgewater Labs

Enterprise account · Renewal in 54 days · Active today

Softening

Health state78

Active users102

At-risk users18

Adopted areas2

Engaged time

Up 9% overall, but concentrated around fewer active users.

Last activity

Today, with most activity in projects and dashboards.

Signal

Account looks active, but user health is shifting toward lighter usage.

Next review

Open user health before the renewal prep call.

Usage softened despite healthy overall activity. The account is still active, but user health and adoption breadth are moving in the wrong direction.

At-risk users

18 users dropped below their normal activity range.

User health

Health shifted toward light and passive usage over the last 30 days.

Adoption breadth

Usage is concentrated in 2 product areas while peer accounts use 3 or more.

Recommended action

Open users table and check backup champions.

Early risk signals

Spot risk while there is still time to act.

Usage often softens before customers say they are unhappy. Hymetry highlights accounts where activity drops, user health declines, or adoption narrows, so teams can identify accounts that may need attention.

User health

Find champions before they disappear.

See who is active, passive, dropped, or gaining momentum inside each account, so teams can support the right users and avoid relying on a single champion.

Northstar Works

Account health depends on user-level behavior.

Power users1 champion

Active users12 steady

Passive users7 light

Dropped / at-risk5 need review

Champion depth

One power user carries most setup activity.

Backup opportunity

Two active users show enough momentum to become secondary champions.

Elena RamosPower user · 21 pages used · Active today

Power user

Marcus LeeActive user · Reporting viewed once · +18% trend

Active

Priya ShahPassive user · 3 visits · Last seen 9 days ago

Passive

Jon BellDropped user · No visits in 21 days

Dropped

Tara WongAt-risk user · Usage down 38% from baseline

At risk

Expansion

OpusGate Digital

Strong activity but no Reporting adoption. Active users are engaged in adjacent workflows, but Reporting has not become part of the account's usage pattern.

Active users24

Interaction rate61%

Reporting usage0

Recommended action

Introduce Reporting workflow.

ProjectsCore workflow is broadly used.

DashboardsHigh engagement in adjacent workflow.

IntegrationsAdmin setup is partial.

ReportingMissing workflow.

Adoption gaps

Reveal adoption gaps and expansion opportunities.

Healthy activity does not always mean full adoption. Hymetry shows which product areas are missing, underused, or concentrated in only a few users.

Account	Health	Signal	Active users	At-risk users	Adoption	Recommended action
Edgewater Labs	Softening	At-risk users rising	102	18	2 areas	Check backup champions
OpusGate Digital	Strong	Expansion gap	24	2	3 areas	Introduce Reporting
Northstar Works	Onboarding gap	Setup incomplete	31	6	1 area	Review integrations
HelixBio	Healthy	Power user momentum	58	3	4 areas	Validate workflow

The table keeps account-level health separate from user, page, visit, and recommendation evidence until a CSM opens the account detail.

Featured insight

Edgewater Labs usage softened and several users may need attention.

Hymetry keeps the account signal, evidence sources, and review action in one investigation path.

Open account detail

Company metrics

Active users, engaged time, adoption breadth, and recent movement show the account stayed active but narrowed.

User health

Light, passive, dropped, and at-risk users explain why the account health signal softened.

Pages used

Product areas and workflows show adoption remains concentrated in projects and dashboards.

Peer comparison

Similar companies at this stage adopted more than 3 product areas.

Visits

Session context is available when the CSM needs to review the behavior behind the signal.

Risk

Check at-risk users.

Focus the review on users who changed health state.

Evidence

Several active users dropped below normal activity.

Open users table

Adoption gap

Review onboarding setup.

Confirm whether setup is blocking broader adoption.

Evidence

Setup appears incomplete compared with similar companies.

Review integrations

Expansion

Introduce Reporting workflow.

Bring the workflow into the next account conversation.

Evidence

Strong engagement, no Reporting adoption.

Compare peers

Champion risk

Add backup champions.

Reduce dependency on one highly active user.

Evidence

Usage concentrated in one highly active user.

Open user health

Renewals and QBRs

Prepare QBRs with real usage evidence.

Before a renewal, QBR, or executive check-in, see what changed, what was adopted, which users are engaged, and where the account may need help.

Edgewater Labs QBR prep

Usage evidence for a CSM review, not a generated slide deck.

Health summary

Stable engagement, softer health, narrower adoption.

Adoption highlights

Project usage stayed strong across active teams.

At-risk users

Several users returned to onboarding flows.

Expansion gaps

Reporting is not adopted yet.

Suggested talking points

Reporting is not adopted yet.
Project usage is concentrated in two users.
Several users returned to onboarding flows.
Admin setup activity increased last week.

Review source evidence with controls in place.

Use account, user, page, and visit context when preparing customer conversations. Privacy controls help filter sensitive behavior before analysis.

Account source views User activity Page usage Visit context Privacy controls

Turn customer behavior into proactive success.

See account health, adoption gaps, user movement, and the evidence behind every customer success action.

Start reviewing account signals Explore Companies

No credit card required.

Know which accounts need attention before they ask for help.

See account health before the next check-in.

Edgewater Labs

Spot risk while there is still time to act.

Find champions before they disappear.

OpusGate Digital

Reveal adoption gaps and expansion opportunities.

Prioritize the accounts that need action.

Open the evidence behind every account signal.

Edgewater Labs usage softened and several users may need attention.

Turn account signals into next steps.

Check at-risk users.

Review onboarding setup.

Introduce Reporting workflow.

Add backup champions.

Prepare QBRs with real usage evidence.

Edgewater Labs QBR prep

Suggested talking points

Review source evidence with controls in place.

Turn customer behavior into proactive success.